Hero MotoCorp Launches Sales and Aftersales Services on WhatsApp
Hero MotoCorp, India’s leading two-wheeler company, has introduced a unique sales and after-sales initiative. Hero MotoCorp has launched a host of sales and after-sales services on the messaging app, Whatsapp. Now, customers can use their WhatsApp application to buy any Hero two-wheelers and also get them serviced via the same app.
Commenting on the launch of the new feature, Naveen Chauhan, Head – Sales & Aftersales, Hero MotoCorp, said, “Hero MotoCorp is committed to providing the best-in-class solutions to our customers. Initiating WhatsApp support is in line with our objective to provide contactless and easily accessible sales & service options. With this new digital initiative, we hope to strengthen our connection with the customers and at the same time ensure hassle-free, timely, and effective solutions at their fingertips.”
Facilities One Can Avail
We are pretty sure that this new offering is going to provide a big help to its customers as almost everyone tends to spend a lot of time on WhatsApp. By using this facility, you can complete the buying and service procedures from one single application. The new feature provides facilities like locating nearest dealer and workshop, new models update, vehicle enquiry and bookings, digital sales and service invoice copy, service bookings and provide post service feedback, real-time status check of the vehicle under repair, self job card initiation, service and maintenance schedule and details about Hero app, Goodlife programme, TVCs, safety tips and maintenance videos.
How to Access the Feature?
The customers can use their WhatsApp application to purchase any Hero two-wheelers and also get them serviced via the same app. You can avail of the services through a menu-based chatbot that is accessible 24×7 on the messaging app. You need to scan the QR code available at all Hero MotoCorp customer touch-points or give a call to +918367796950 from your mobile device. Once this service is initiated, you may start the conversation at any time of the day and avail services offered by the feature.
For a quick recap, Hero MotoCorp popular motorcycles in India portfolio includes the Splendor+, Splendor iSmart, Super Splendor, HF Deluxe, Passion Pro, Glamour, Xtreme 160R, Xpulse 200, Xpulse 200T and Xtreme 200S. Hero MotoCorp sells scooters like the Pleasure+, Maestro Edge 110, Maestro Edge 125 and Destini 125.